We want you to love your Zayvico shoes. If something isn't right with your order, you have 30 days from the date of delivery to request a return or size exchange.
Eligibility Requirements
To qualify for a refund or exchange, your return must meet the following criteria:
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Condition: Shoes must be completely unworn, in their original condition, and include all original packaging and tags.
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Indoor Testing: Please try your sneakers on indoors on a clean, soft surface. Soles showing any signs of outdoor wear cannot be accepted for return.
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Proof of Purchase: A valid order number or receipt is required for all returns.
How to Start a Return or Exchange
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Step 1: Email us at zayvicoinfo@gmail.com with your order number, reason for return, and whether you are requesting a refund or a size exchange. We will reply within 24 hours with return instructions. Please do not ship anything back before contacting our team.
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Step 2: Package your unworn shoes securely in their original box and attach the provided shipping label or follow the instructions sent by our customer support team.
Return Shipping Guidelines
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Domestic Orders (Australia): Enjoy completely free returns within 30 days. We want you to shop with complete confidence, so Zayvico covers all return shipping costs for eligible returns sent from an Australian address.
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International Orders (United States & Worldwide): Return shipping costs for standard size exchanges or change-of-mind returns are covered by the customer.
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Faulty or Incorrect Items: If your item arrives faulty, damaged, or incorrect, please contact us immediately. We will arrange a prepaid return and make it right at absolutely no cost to you.